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Saqib Anwar Saddiqui orcid id ; Department of leadership and Management Studies, National Defence University, Islamabad, Pakistan
Muhammad Jawad orcid id ; Department Economics, University of York, York, United Kingdom
Munazza Naz ; Department of Mathematics, University of York, York, United Kingdom
Ghulam Shabir Khan Niazi ; Department of leadership and Management Studies, National Defence University, Islamabad, Pakistan

Puni tekst: engleski pdf 208 Kb

str. 99-130

preuzimanja: 3.899



Purpose. In this research we have tried to identify the impact of emotional intelligence on the managerial effectiveness.
Design. The domains of emotional intelligence identified by the dr. Daniel Goleman namely self-awareness, self-regulation, social skill & empathy have been tested to include in the listing of 16 managerial skills namely confidence in subordinates, communication and task assignment, networking, colleagues management, discipline,
informal communication, management of market environment, conflict resolution, integrity and communication, client management & competence, motivating, delegation, image building, welfare management, consultative, & inspection and innovation - the
scale developed by seeta gupta in 1996. Statistical package for the social science is used for analysis. Descriptive analysis is used to define the key aspects and sample formation. Two tailed pearson correlation was applied to check and test the relationship among the
variables used in the research. Regression analysis was used to identify the significance, magnitude and direction of the variables.
Findings and implications. We have concluded that all four traits of emotional intelligence have been found significant, therefore suggested to include them in the scale of managerial effectiveness.

Ključne riječi

Emotional Intelligence; Managerial Effectiveness; Service Sector; Pakistan

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