Izvorni znanstveni članak
https://doi.org/10.13044/j.sdewes.d5.0190
Environment Systems: A New Concept on Cremation
Claudio Decker Junior
; Production Engineering Department, Santa Catarina State University, Rua Paulo Malschitzki 200, University Campus Avelino Marcante, 89219-710, Joinville, SC, Brazil
Emerson C. L. Muniz
; Production Engineering Department, Federal University of Sergipe, Avenida Marechal Rondon, Rosa Elze, 49100-000, São Cristovão, SE, Brazil
Nicholas J. Cruz
; Faculty of Economics, Administration and Accounting, Federal University of Alagoas, Campus A. C. Simões, Avenida Lourival Melo Mota, Tabuleiro do Martins, 57072-970, Maceió, AL, Brazil
Sažetak
The pollution generated by cemeteries and their overload are increasingly worrisome issues in current society, and yet there are few studies seeking to discuss and generate solutions in this field to provide better lives to the population. Thus, this research has aimed to develop a new concept of a cremation service called “Mobile Crematorium”,
aiming at innovation and an alternative for reducing impacts caused by cemeteries. Hence, a new model of service development was used, jointly with bibliographic research, semi-structured interviews with entrepreneurs and questionnaires answered by the population to collect essential information. Thus, requirements, needs and specifications of the clients and the service were developed, jointly with an analysis,
simulation and selection of alternative solutions generated that allowed the creation of the new concept. Finally, the service process was modelled on the “Service Blueprint”, allowing visualization and identification of possible process failures and improvements
thereon.
Ključne riječi
Cremation; Environmental management; Mobile crematorium; Service development; Service operations management; Sustainable development
Hrčak ID:
200968
URI
Datum izdavanja:
30.6.2018.
Posjeta: 2.227 *