Izvorni znanstveni članak
https://doi.org/10.1080/1331677X.2018.1456346
An empirical study of employee loyalty, service quality, cost reduction and company performance
Ivana Tomic
; Faculty of Technical Sciences, Industrial Engineering and Management, Novi Sad, Serbia
Zdravko Tesic
; Faculty of Technical Sciences, Industrial Engineering and Management, Novi Sad, Serbia
Bogdan Kuzmanovic
; Faculty of Technical Sciences, Industrial Engineering and Management, Novi Sad, Serbia
Milos Tomic
; Faculty of Technical Sciences, Industrial Engineering and Management, Novi Sad, Serbia
Sažetak
The focus of this study was on investigating the relationships among
employee loyalty, service quality, cost reduction and company
performance, with the aim to investigate the impact of employee
loyalty to company performance. The research model was developed
and empirically tested on the sample of 100 service companies with
317 questionnaire surveys conducted in the Republic of Serbia and
Bosnia and Herzegovina. Using different statistical analysis (the
Kolmogorov-Smirnovljev statistic, Path analysis, A.M.O.S. statistic
software and lavaan software) leads to the conclusion that employee
loyalty is significantly related and has a positive influence on company
performance.
Ključne riječi
Company performance; measurement; employee loyalty; service quality
Hrčak ID:
206077
URI
Datum izdavanja:
3.12.2018.
Posjeta: 5.799 *