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Job stress and performance nexus in tourism industry: A moderation analysis

Masood Nawaz Kalyar orcid id ; Lyallpur Business School, GC University Faisalabad, Pakistan
Imran Shafique ; Department of Management Sciences, COMSATS University Islamabad, Lahore Campus, Pakistan
Bashir Ahmad ; Lyallpur Business School, GC University Faisalabad, Pakistan

Puni tekst: engleski pdf 206 Kb

str. 6-21

preuzimanja: 862



The aim of this research was to examine the impact of job stress on performance (creativity and in-role performance) of employees working in tourism sector of Pakistan. Over and above the direct effect of stress on performance, this study also proposes and empirically tests the moderating effects of social support and perceived organizational politics. Social support is proposed to have positive moderating effect such that higher level reduces, whereas lower level of social support enhances the adverse effect of stress on performance. Contrary to this, perceived organizational politics is suggested as negative moderator where a greater level of perceived organizational politics increases the negative effect of stress on performance. Data were collected from 322 employees working in tourism organizations of Pakistan and were analyzed using hierarchical regression analysis. Findings suggest that employees with higher level of stress perform poor on both creativity and in-role performance. Further, if employees are provided low social support at workplace, it increases the detrimental effect of stress on employee creativity and in-role performance. In addition to that, the findings highlight that higher level of organizational politics catalyzes the detrimental effect of stress on performance. Findings imply that tourist firms can foster employee creativity and in-role performance by providing social support and facilitating workplace environment to cope with stress and organizational politics.

Ključne riječi

job stress; creativity; organizational politics; employee performance; tourism; Pakistan

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