Prethodno priopćenje

https://doi.org/10.17559/TV-20180627080909

Case Study of Healthcare Organization Improvement with Lean Concept

Majed Alkher ; University of Novi Sad, Faculty of Technical Sciences, Trg Dositeja Obradovića 6, 21000 Novi Sad, Serbia
Milan Radošević ; University Business Academy in Novi Sad, Faculty of Economics and Engineering Management in Novi Sad, Cvećarska 2, 21000 Novi Sad, Serbia / University of Novi Sad, Faculty of Technical Sciences, Trg Dositeja Obradovića 6, 21000 Novi Sad, Serbia
Ivan Beker orcid.org/0000-0003-4219-0386 ; University of Novi Sad, Faculty of Technical Sciences, Trg Dositeja Obradovića 6, 21000 Novi Sad, Serbia
Velibor Čabarkapa orcid.org/0000-0001-7166-3379 ; University of Novi Sad, Faculty of Medicine, Department of Clinical Biochemistry, Centre for Laboratory Medicine, Clinical Centre of Vojvodina, Novi Sad, Serbia
Danijela Toljaga-Nikolić ; University of Belgrade, The Faculty of Organizational Sciences, Jove Ilića 154, Beograd, Srbija
Marko Carić ; University Business Academy in Novi Sad, Faculty of Law for Commerce and Judiciary in Novi Sad, Cvećarska 2, 21000 Novi Sad, Serbia
Slobodan Morača orcid.org/0000-0001-6174-1038 ; University of Novi Sad, Faculty of Technical Sciences, Trg Dositeja Obradovića 6, 21000 Novi Sad, Serbia

Sažetak

The goal of each company today is to improve business and increase profit through the reorganization and simplification of its processes, decrease of costs and resources utilization etc. Improving the business is usually implemented through different techniques and methodologies that have been developed. One of the ways to improve service processes, and health system processes also, is the implementation of the lean concept. This study shows benefits from using Lean tools value stream mapping (VSM) and simulations to simplify the laboratory work process. Using the VSM and simulation in department of clinical biochemistry authors showed significant improvement of the clinical processes such as eliminating non-value added times (NVAT) by minimum 30 working days/year, increasing number of laboratories analyses by approximately 80.000 analyses/year, eliminating unnecessary movement of 39,000 - 52,000 meters/year for samples and 78,000 - 104,000 meters/year for stuff and decreasing patient waiting times from average 70 to 20 min/patient.

Ključne riječi

healthcare organization; lean; process improvement; simulation; VSM

Hrčak ID:

221013

URI

https://hrcak.srce.hr/221013

Datum izdavanja:

12.6.2019.

Posjeta: 2.527 *