Izvorni znanstveni članak

https://doi.org/10.31217/p.33.1.1

Using Fuzzy AHP Method to Evaluate Key Competency and Capabilities of Selecting Middle Managers for Global Shipping Logistics Service Providers

Ji-Feng Ding orcid.org/0000-0001-5268-3024 ; 航運管理學系暨碩士班
Jung-Fong Kuo ; 嘉南藥理大學
Wen-Hui Tai ; 嘉南藥理大學

Sažetak

The main purpose of this article is to use the fuzzy analytic hierarchy process (AHP) method to empirically study the key competency and capabilities affecting the selection of middle managers for global shipping logistics service providers (GSLSPs). To facilitate this theme for obtaining key competency and capabilities, a list of five management competency with twenty-five capabilities are preliminary summarized. Subsequently, the proposed fuzzy AHP method is applied to measure relative weights for evaluating these competency and capabilities. The appraisal approach is then to perform empirical survey via AHP expert questionnaires. Finally, the empirical results show that: (1) ‘professional competency’ is the most important management competency affecting the selection of middle managers for GSLSPs. (2) In order of relative importance, the top six key management capabilities affecting the selection of middle managers for GSLSPs are the ‘capability to manage work pressure,’ ‘capability to manage crisis,’ ‘capability to lead team awareness,’ ‘capability to manage interpersonal networks perfectly,’ ‘capability to use logistics expertise to enhance work efficiency,’ and ‘capability to effectively build team spirit and work atmosphere,’ respectively. Furthermore, concluding remarks are provided in this article.

Ključne riječi

Competency; Capability; Middle managers; Global shipping logistics service provider; Fuzzy AHP method

Hrčak ID:

221407

URI

https://hrcak.srce.hr/221407

Datum izdavanja:

28.6.2019.

Posjeta: 2.096 *