Izvorni znanstveni članak
https://doi.org/10.2478/bsrj-2020-0014
Deep Learning Predictive Models for Terminal Call Rate Prediction during the Warranty Period
Aljaž Ferencek
; Faculty of Organizational Sciences, University of Maribor, Slovenia
Davorin Kofjač
; Faculty of Organizational Sciences, University of Maribor, Slovenia
Andrej Škraba
; Faculty of Organizational Sciences, University of Maribor, Slovenia
Blaž Sašek
; Faculty of Organizational Sciences, University of Maribor, Slovenia
Mirjana Kljajić Borštnar
orcid.org/0000-0003-4608-9090
; Faculty of Organizational Sciences, University of Maribor, Slovenia
Sažetak
Background: This paper addresses the problem of products’ terminal call rate (TCR) prediction during the warranty period. TCR refers to the information on the amount of funds to be reserved for product repairs during the warranty period. So far, various methods have been used to address this problem, from discrete event simulation and time series, to machine learning predictive models. Objectives: In this paper, we address the above named problem by applying deep learning models to predict terminal call rate. Methods/Approach: We have developed a series of deep learning models on a data set obtained from a manufacturer of home appliances, and we have analysed their quality and performance. Results: Results showed that a deep neural network with 6 layers and a convolutional neural network gave the best results. Conclusions: This paper suggests that deep learning is an approach worth exploring further, however, with the disadvantage being that it requires large volumes of quality data.
Ključne riječi
manufacturing; product lifecycle; management product failure; machine learning; prediction
Hrčak ID:
244804
URI
Datum izdavanja:
13.10.2020.
Posjeta: 1.326 *