Izvorni znanstveni članak
https://doi.org/10.37741/t.69.1.2
The Influence of Transformational Leadership on Employees' Innovative Behaviour in the Hospitality Industry: The Mediating Role of Leader Member Exchange
Lütfi Sürücü
; European Leadership University, Famagusta, Northern Cyprus, Turkey
Ahmet Maşlakcı
orcid.org/0000-0001-6820-4673
; Faculty of Economics and Administrative Sciences, Cyprus Science University, Kyrenia, Northern Cyprus, Turkey
Harun Şeşen
; Faculty of Economics and Administrative Sciences, European University of Lefke, Lefke, Northern Cyprus, Turkey
Sažetak
The purpose of this research is to contribute to improving the quality of service in the hospitality industry by helping to understand profoundly the premises of innovative behaviour. For this purpose, a conceptual model including transformational leadership, leader member exchange and innovative behaviour is proposed. To test the research model, data were obtained from the employees of 5-star hotels in Muğla, Turkey (n = 281). The data were analysed with the IBM SPSS 23 program. As a result of the Process Macro analysis, it was discovered that the transformational leader positively influenced innovative behaviour and leader member exchange had a mediating role in this relationship. Our research helps us to understand profoundly the pioneers of innovative behaviour, and will increase managers' awareness by making managerial suggestions to improve service quality in hotels.
Ključne riječi
transformational leadership; innovative behaviour; leader member exchange; tourism; hospitality; Turkey
Hrčak ID:
254689
URI
Datum izdavanja:
27.3.2021.
Posjeta: 3.063 *