Professional paper
https://doi.org/10.18048/2022.62.07
Communication in the Management Process - Productive Communication
Slavka Kraljević
orcid.org/0000-0002-5818-3247
; University of Split, Faculty of Maritime Studies, Ruđera Boškovića 37, 21000, Split, Croatia
Andrea Russo
orcid.org/0000-0001-6413-9392
; University of Split, Faculty of Maritime Studies, Ruđera Boškovića 37, 21000, Split, Croatia
Abstract
Communication as a process of information sharing is a key segment of all management functions.
Insufficient or poor-quality information sharing suggests unproductive communication. Globalization
and development of modern, sophisticated technologies allow management to adapt and create
productive work communication. Considering the statements above, in this paper, the emphasis will
be on showing aspects of productive communication considering a maritime organization reflecting
metacommunication as a tool for improving communication skills. This paper will descriptively
explain the process of communication in the organization, the ways and actions a manager must take
as his activities in the function of business success, and how to improve communication to maximize
productivity with the main goal of incorporating metacommunication in an organization. For such, pilot
research was conducted on Graduate students of the Faculty of Maritime Studies in Split, majoring in
Maritime Management (imagining students as employees and professors as managers), which showed
that 75% know the concept of metacommunication, but only 51% use metacommunication with their
colleagues as a part of productive communication.
Keywords
communication; metacommunication; management; organizational skills; maritime industry; productive communication.
Hrčak ID:
281447
URI
Publication date:
23.8.2022.
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