Izvorni znanstveni članak
https://doi.org/10.1080/1331677X.2020.1867215
Effects of privacy concern, risk, and information control in a smart tourism destination
Olayinka Olasumbo Afolabi
Ali Ozturen
Mustafa Ilkan
Sažetak
Smart tourism destinations are growing, with the use and implementation of technology to make travel more enjoyable. Still, the
tourist’s information privacy concerns generated by the big data
available to the destination and service providers is a significant
problem for smart tourism, which can affect the sustainability and
economic benefit of the smart tourism destination. This study
investigates privacy concern, perceived risk, control of information, service provider trust in a smart tourism destination, and the
resulting behavioural intentions. The results were obtained using
an online survey of 384 respondents that have visited the smart
tourism destination Dubai. The results indicated that use context
as an environmental factor helps mitigate the tourists’ negative
privacy concerns and perceived risk towards trust in a smart tourism destination. Furthermore, previous privacy violation experience as a personal factor was negatively related to trust in the
smart tourism destination and the service providers. The study
provides meaningful contributions on smart tourism to destination management organizations (DMO’s) and service providers
on what influences and mitigates the privacy concern of the tourists using mobile application location-based services available in
a smart tourism destination, building on the social cognitive theory
Ključne riječi
Smart tourism destination; service providers; trust; privacy concern; mobile application; locationbased services
Hrčak ID:
301475
URI
Datum izdavanja:
31.12.2021.
Posjeta: 341 *