Izvorni znanstveni članak
https://doi.org/10.1080/1331677X.2022.2048195
Winter destinations hotels performance measurement practice - evidence from CEE
Tijana Jugović
Velimir Štavljanin
Milica Kostić Stanković
Sažetak
This study offers insight into the performance measurement practice
of winter destination hotels in Bosnia. The research was conducted
through face-to-face interviews with hotel owners,
managing directors and managers. In the metrics measurement
structure, financial metrics dominate, but hotels use non-financial
metrics to a significant extent as well. The results point to the
existence of differences in performance measurement of hotels of
different income and sales growth. Moreover, the research highlights
that managers mostly assess the usefulness of both organizational
and operational metrics as above average. Unlike
performance measurement, the managers’ attitudes differ only
with hotels of different sales growth.
Ključne riječi
Key performance indicators; performance measurement; winter destination; hotel industry; Bosnia
Hrčak ID:
302974
URI
Datum izdavanja:
31.3.2023.
Posjeta: 155 *