Izvorni znanstveni članak
https://doi.org/10.1080/1331677X.2022.2142815
The impact of telework on organisational performance, behaviour, and culture: evidence from business services industry based on employees’ perceptions
Chirata Caraiani
Camelia Iuliana Lungu
Cornelia Dascalu
Carmen- Alexandra Stoian
Sažetak
The future of work is being redesigned by the world’s largest
telework experiment as a consequence of the global pandemic.
The research objective was to analyse and debate actual organisational
needs in terms of telework and its implications for
organisational performance, behaviour, and culture within the
context of digital technology. This article challenges the results
of previous research on factors related to telework and its outcomes,
contributing to the literature through an advanced analysis
of employees’ perceptions, for the Business Services
industry. Quantitative research is conducted based on a questionnaire.
The research hypotheses were tested through
Kruskal–Wallis test, Spearman’s correlations, and linear regression,
complemented by robustness tests. Findings indicate that
the business professionals with pre-pandemic telework experience
assigned a higher importance to all organisational dimensions,
as compared with the employees having pandemic
telework experience, only. The results also show significant relationships
between telework and the organisational dimensions,
with positive impact for factors contributing to achieving goals
while teleworking. The results are mixed in the case of negative
factors affecting telework, with a positive impact on organisational
performance, and a negative impact on organisational
behaviour. Significant changes were found when the digital
technology dimension was considered.
Ključne riječi
Telework; organisational dimensions; performance; behaviour; culture; digital technology
Hrčak ID:
306787
URI
Datum izdavanja:
30.4.2023.
Posjeta: 237 *