Izvorni znanstveni članak
https://doi.org/10.1080/1331677X.2022.2150871
An overview of fuzzy multi-criteria decisionmaking methods in hospitality and tourism industries: bibliometrics, methodologies, applications and future directions
Huchang Liao
Shanshan Yang
Edmundas Kazimieras Zavadskas
Marinko Škare
Sažetak
Stakeholders in hospitality and tourism industries are involved in
many decision-making scenarios. Multi-criteria decision-making
(MCDM) methods have been widely used in hospitality and tourism
industries. Although some articles summarised the applications of
MCDM models in hospitality and tourism industries, they ignored the
fuzziness of individual cognition in an uncertain environment. In addition,
these surveys lacked a comprehensive overview from the perspective
of bibliometrics analysis and content analysis regarding the
whole hospitality and tourism industries. To analyse the applications
of fuzzy MCDM methods in hospitality and tourism industries and
further explore future research directions, this article reviews 85
selected papers published from 1997 to 2022 regarding fuzzy MCDM
models applied in hospitality and tourism industries. Through analysing
the results of bibliometric analysis, methodologies and applications,
we found that analytic hierarchy process (AHP) and TOPSIS
methods are the most widely used MCDM methods, and tourism
evaluation, hotel evaluation and selection, tourism destination evaluation
and selection are the most attractive research issues in hospitality
and tourism industries. Finally, future research directions are
proposed from three aspects. This article provides insights for
researchers and practitioners who have interest in fuzzy MCDM models
in hospitality and tourism industries.
Ključne riječi
Hospitality; tourism; MCDM; fuzzy set; overview; bibliometrics
Hrčak ID:
308004
URI
Datum izdavanja:
1.9.2023.
Posjeta: 899 *