Izvorni znanstveni članak
Emotion Work and Burnout: Cross-sectional Study of Nurses and Physicians in Hungary
Mariann Kovács
; Institute of Behavioural Sciences Semmelweis University, Budapest, Hungary
Eszter Kovács
; Department of Applied Pedagogy and Psychology, University of Szeged, Szeged, Hungary
Katalin Hegedűs
; Institute of Behavioural Sciences Semmelweis University, Budapest, Hungary
Sažetak
Aim To investigate predictors of occupational burnout,
such as emotion work, among health care workers and
compare the frequencies of burnout and emotion work in
nurses and physicians.
Method A cross-sectional survey was conducted in 2007
and 2008 among 80 physicians and 76 nurses working in a
variety of health care settings in Hungary. The survey contained
sociodemographic questions and work- and healthrelated
questions from, respectively, the Maslach Burnout
Inventory-Human Services Survey and the Hungarian version
of the Frankfurt Emotion Work Scale. To identify the
dimensions of emotion work associated with burnout, linear
regression analyses were carried out. To analyze differences
in burnout and emotion work between nurses and
physicians, independent t tests were used.
Results Nurses reported significantly higher emotional
dissonance and fewer regulation possibilities, such as
interaction and emotion control, than physicians. However,
no differences were found in the level or frequency
of burnout. Nurses had fewer regulation requirements regarding
sensitivity and sympathy. Linear regression analyses
showed that emotional dissonance for emotional exhaustion
(β = 0.401) and display of negative emotions for
depersonalization (β = 0.332) were the strongest predictors
of burnout.
Conclusion The factors that should be taken into account
when developing prevention and intervention programs
differ for nurses and physicians. In nurses, the focus should
be on stressors and emotional dissonance, while in physicians
it should be on work requirements and display and
regulation of negative emotions.
Ključne riječi
burnout; emotion work; emotional dissonance; nurses; physicians; health care professionals
Hrčak ID:
63520
URI
Datum izdavanja:
15.10.2010.
Posjeta: 3.593 *