Review article

Quality Management Systems - New Approach by ISO 9000/2000

L'. Mihok

Abstract

The paper presents information on new standards for quality management systems, ISO 9000/2000. Differences between the set of ISO 9000/1994 standards, that are not valid now, and a new one are presented. Special interest is focused on new features of the system, e.g. process approach, flexibilty of the standards regarding their use in all kinds of work organizations, documentation of the system, principles of continual improvement, self-assesment of the organization.

Keywords

Hrčak ID:

128244

URI

https://hrcak.srce.hr/128244

Publication date:

1.7.2004.

Article data in other languages: croatian

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