Original scientific paper

Methods and Algorithms of Alternatives Ranging in Managing the Telecommunication Services Quality

Pham Quang Hiep ; Faculty of Informational Technologies and Communications, Astrakhan state technical university, Astrakhan, Russia
Kvyatkovskaya Irina Yurievna orcid.org/0000-0001-7205-7231 ; Faculty of Informational Technologies and Communications, Astrakhan state technical university, Astrakhan, Russia
Shurshev Valery Fedorovich ; Faculty of Informational Technologies and Communications, Astrakhan state technical university, Astrakhan, Russia
Popov Georgy Alexandrovich ; Faculty of Informational Technologies and Communications, Astrakhan state technical university, Astrakhan, Russia

Abstract

The article deals with methods of solving the problem of ranging of alternatives in information-analytical system of managing the quality of telecommunication services rendering process. Tasks of choice are determined, in which the alternatives are as follows: states of quality of different objects in the structure of telecommunication company management. An algorithm of ranging of objects is elaborated for the case of using unstructured set of indices. The algorithm enables to determine the objects priorities and to select the best ones among them. The suggested methods may be used while elaborating the programs of improvement of telecommunication companies competitiveness.

Keywords

quality index; telecommunication service; set of indices; ranging; factor-set; associative matrix; alternative; Pareto layer; meta-index; Kemeni median

Hrčak ID:

140866

URI

https://hrcak.srce.hr/140866

Publication date:

26.6.2015.

Visits: 840 *