Original scientific paper

Understanding and Supporting Information Systems Evaluation

Vasilis Serafeimidis ; Department of Mathematical and Computing Sciences, University of Surrey, Surrey, UK
Steve Smithson ; Department of Information Systems, London School of Economics and Political Science, London, UK

Abstract

The evaluation of information systems is an area of increasing concern to organizations as these systems become more central to the organization and high levels of investment in IT show no signs of falling. However, evaluation is a complex tangle of financial, organizational and technical threads, many of which are currently either avoided or dealt with ineffectively by organizations. This paper argues that considerable benefit cou ld be gained by the provision of computer-based support, in the form of an evaluation workbench. In order to provide a conceptual basis to approach the complexities of evaluation, the paper discusses a conceptual framework, based on the content, process and context of evaluation. This framework is used to classify the evaluation activities and to discuss the benefits of the proposed workbench.

Keywords

information systems; IT investment; evaluation; interpretive; decision support

Hrčak ID:

150297

URI

https://hrcak.srce.hr/150297

Publication date:

30.6.1996.

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