INDECS, Vol. 14 No. 3, 2016.
Original scientific paper
https://doi.org/10.7906/indecs.14.3.3
Employee Loyalty: Differences between Genders and the Public and the Private Sector
Igor Klopotan
orcid.org/0000-0002-9935-6669
; University North
Krešimir Buntak
; University North
Ivana Drožđek
; University North
Abstract
This article presents the results of the research on important parameters of the loyalty of employees in the public and the private sector. The research was conducted in the Republic of Croatia as a part of the research focused on the essential parameters of the loyalty of employees that contribute to building and retaining loyal behaviour. Loyalty and employee satisfaction are the key parameters that influence the success of a company. In addition, loyal and satisfied employees are important in building good relationships with customers, suppliers and all stakeholders involved in business processes of an organization or a company. The purpose of this article is to define whether there is a difference in parameters of the loyalty of employees in the public and the private sector in Croatia, as well as whether there are certain differences based on gender.
Keywords
loyalty; employee loyalty management; quality management; employee motivation
Hrčak ID:
160400
URI
Publication date:
30.6.2016.
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