Original scientific paper

https://doi.org/10.22598/mt/2016.28.2.159

Exploring Integrated Marketing Communications, Brand Awareness, and Brand Image in Hospitality Marketing: A Cross-Cultural Approach

Maja Šerić orcid.org/0000-0002-7799-2592 ; University of Valencia
Irene Gil Saura orcid.org/0000-0002-5758-0806 ; University of Valencia
Josip Mikulić orcid.org/0000-0001-7079-668X ; University of Zagreb

Abstract

Purpose – The purpose of this paper is to assess customer perceptions of integration of marketing communications, brand awareness, and brand image in hospitality. Moreover, cross-cultural differences are considered when evaluating all the concepts, since national culture can have a considerable impact on customer behavior.
Design/Methodology/Approach – After a literature review of the examined concepts, the results of an empirical study are presented and discussed. The empirical investigation was carried out by approaching 475 guests of upscale Croatian hotels. The SPSS software was employed for data analysis.
Findings and implications – The results indicate that hotel guests assessed integrated marketing communications fairly highly. Brand image also reached relatively high scores, while the level of awareness of the brand was more moderate. Significant differences in perceptions among three delimited groups according to their national culture were found. The findings suggest that hotel managers should increase brand awareness and consider cross-cultural differences when implementing their business strategies.
Limitations – A greater number of hotel guests according to their national culture should be approached to obtain more representative subsamples.
Originality – The contribution of this work lies in examining three key marketing variables from the consumer point of view and under a cross-cultural approach. In particular, there has been little empirical evidence on IMC perceptions from the consumer perspective and hardly any considering the cultural background of the respondents. The contribution is also made to the hotel environment, as the variables were examined from the cross-cultural perspective, an issue that was completely neglected in the literature on hospitality marketing to date.

Keywords

integrated marketing communications (IMC); brand awareness; brand image: cross-cultural analysis; hospitality marketing

Hrčak ID:

170393

URI

https://hrcak.srce.hr/170393

Publication date:

9.12.2016.

Article data in other languages: croatian

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