Original scientific paper

Cost optimization and work quality improvement of small and medium enterprises in service activities by using a web application

Bruno Jaman
Dominika Crnjac Milić ; Faculty of Electrical Engineering, Computer Science and Information Technology, Josip Juraj Strossmayer University of Osijek, Osijek, Croatia
Krešimir Nenadić ; Faculty of Electrical Engineering, Computer Science and Information Technology, Josip Juraj Strossmayer University of Osijek, Osijek, Croatia

Abstract

The aim of this paper is the development of a web application for ordering in the service sector of small and medium enterprises with the purpose of optimizing the opportunity costs. A special focus is placed on the amount of services rendered, which increases with the minimization of cancelled orders that are not timely replaced with new ones, but also on the quality control of the performed services that reflects on the motivation of employees or their replacement with new ones in order to improve the business. The following web technologies were used while developing the web application: HTML, CSS, JavaScript, PHP and MySQL. An insight into the technologies used to create web applications is given and some of the basic concepts used in the web application are explained. The paper describes the functionality and design of the web application. The analysis of cost effectiveness through managerial control, management systems, digitization of businesses and employees evaluation is given. The functionality of this web application is aimed at small and medium enterprises engaged in the service industry.

Keywords

database; digitization of business; service sector; small and medium business enterprises; web application

Hrčak ID:

186651

URI

https://hrcak.srce.hr/186651

Publication date:

15.9.2017.

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