Original scientific paper
https://doi.org/10.24141/1/4/1/3
Satisfaction of Patients with Hospital Food Services
Amer Ovčina
; Clinical Centre of the University of Sarajevo, Sarajevo, Bosnia and Herzegovina
Sebija Izetbegović
; Clinical Centre of the University of Sarajevo, Sarajevo, Bosnia and Herzegovina
Ernela Eminović
; Clinical Centre of the University of Sarajevo, Sarajevo, Bosnia and Herzegovina
Abstract
Introduction:
Satisfaction of patients has been frequently used as an indicator of quality in the healthcare sector. The analysis of patient satisfaction or experience in respect of hospital food is an important segment influencing the overall satisfaction with hospital services provided, and the study results should serve for the purpose of improving the service quality.
Aim:
To analyse patient satisfaction with hospital food services, evaluate the level of satisfaction in respect of food distribution, and give recommendations for improvement of hospital food quality.
Materials and methods:
The study included 300 patients hospitalized in the Clinical Centre of the University of Sarajevo (CCSU). The study used an anonymous,
purposely designed questionnaire. The study was conducted in the period from 1 May to 31 August 2017.
Results:
The study related to patient satisfaction with hospital food services showed that the respondents were satisfied with hospital food in the majority of cases. Few respondents were unsatisfied with food provided from the central kitchen, specifically 5% of them; 25% of the respondents were unsatisfied with the nutritive value of the food, 6% of them were unsatisfied with the menu, and 10% of the respondents were unsatisfied with the dietary treatment.
Conclusion:
Nutrition of patients during their hospital treatment has significant influence on the overall recovery and it significantly affects the overall satisfaction regarding patients’ treatment in hospital. Small number of the tested patients showed subjective perception in respect of nutritive value of the food and prescribed dietary regime.
Keywords
food; satisfaction; patients; hospital; quality
Hrčak ID:
199709
URI
Publication date:
27.4.2018.
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