Preliminary communication
https://doi.org/10.17559/TV-20170528140157
Evaluation of Interested Parties by Key Performance Indicators
Srđan B. Stanojković
orcid.org/0000-0002-4405-3775
; Uniuverzitet Singidunum, Danijelova 32, 11 000 Beograd, Serbia
Dragan Cvetković
orcid.org/0000-0001-7729-3321
; Beogradska politehnika, Katarine Ambrozić 3, 11 000 Beograd, Serbia
Abstract
Starting from the revision of the ISO 9001, the new version ISO 9001: 2015 was set up. About twenty key changes are made, but this paper deals with the concept of process as well as process performance indicators and measures to implement it. In this paper, key performance business indicators in graphic industry were consolidated. Measurement, analysis, improvement and their impact on the process are connected by unbreakable bond. By specifying the key performance indicators in this industry, the correct way for proper use and application of inputs (requirements, resources, energy) and outputs (finished product and by-products) in the business is explained. The quality standard ISO 9001:2015 was applied in this study.
Keywords
control map; graphic industry; interested parties; ISO 9001:2015; key performance indicators
Hrčak ID:
200619
URI
Publication date:
26.5.2018.
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