Original scientific paper

Assistance as a Service

Thomas Schirgi ; Siemens

Abstract

This paper reviews currently available hardware and software for remote assistance during transformer maintenance and provides a newly created business model. Recently, a large number of wearables has entered the market, which could help support technicians in their maintenance work. This paper will focus on three of these wearables. Additionally, some software packages that are available offer a possibility to see what the technicians are doing at a certain point in time. It has been established that in order to provide a tailored remote assistance to customers, the remote assistance paradigm must include five key components, and they are: expertise, infrastructure, application and platforms, security and privacy, and a business process and business model. The resulting paradigm and the overlaying business model is called “assistance as a service”.

Keywords

assistance; Assistance as a Service; maintenance; remote help

Hrčak ID:

218739

URI

https://hrcak.srce.hr/218739

Publication date:

8.1.2019.

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