Preliminary communication

PRODUCTMTY AND QUALITY IN THE HOTEL INDUSTRY

Vesna Vrtiprah orcid.org/0000-0003-0137-4007 ; Faculty of Tourism and Foreign Trade, Dubrovnik
Ivo Ban ; Faculty of Tourism and Foreign Trade, Dubrovnik

Abstract

Productivity is likely to become a major concern of lwspitality management during the 2000s and into the twenty-first century. Therefore, the objective of this paper is to indentify the relevance of productivity management to the future of hospitality industry, and to examine possible strategies for increasing productivity within the industry.

Keywords

hotel industry; productivity; quality; service; costs

Hrčak ID:

222598

URI

https://hrcak.srce.hr/222598

Publication date:

11.12.2000.

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