Preliminary communication

https://doi.org/10.31803/tg-20200224183044

The Information – Communication Process in a Business with Outsourcing for the Maintenance of a Complex Technical System

Drago Kraljević ; Josip Juraj Strossmayer University of Osijek, Faculty of Agrobiotechnical Sciences Osijek, Vladimira Preloga 1, 31000 Osijek, Croatia
Krešimir Lacković orcid.org/0000-0002-9390-6412 ; University North, Trg dr. Žarka Dolinara 1, 48000 Koprivnica, Croatia
Robert Šojo orcid.org/0000-0002-6124-5170 ; Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology in Osijek, Cara Hadrijana 10b, 31000 Osijek, Croatia

Abstract

This paper discusses the process of communication between service providers and recipients when monitoring and maintaining complex technical systems. This requires sophisticated equipment, trained personnel and special methods and procedures. This is especially true for technical diagnostics, as the most complex form of monitoring and preventive maintenance. The relevant elements of maintenance by state and the experience of engaging an external partner are highlighted, especially when the complete monitoring for process control is performed virtually. In that sense, an information and communication process is proposed to ensure the efficiency of the complete system. The education of the external partner and the connection with the holders of external memories, research institutions and centres of excellence can be emphasized.

Keywords

communication; information; maintenance; monitoring; process

Hrčak ID:

239008

URI

https://hrcak.srce.hr/239008

Publication date:

11.6.2020.

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