Original scientific paper

https://doi.org/10.17559/TV-20180911161642

Relating Problem-Solving Approach to Turn-Taking in Communication of Design Teams

Nikola Horvat orcid.org/0000-0002-6354-2734 ; Faculty of Mechanical Engineering and Naval Architecture, University of Zagreb, Ivana Lučića 5, 10002 Zagreb, Croatia
Stanko Škec orcid.org/0000-0001-7549-8972 ; Faculty of Mechanical Engineering and Naval Architecture, University of Zagreb, Ivana Lučića 5, 10002 Zagreb, Croatia; Technical University of Denmark, Management Engineering, Denmark
Marija Majda Perišić orcid.org/0000-0001-6295-6524 ; Faculty of Mechanical Engineering and Naval Architecture, University of Zagreb, Ivana Lučića 5, 10002 Zagreb, Croatia
Nenad Bojčetić orcid.org/0000-0001-7353-0537 ; Faculty of Mechanical Engineering and Naval Architecture, University of Zagreb, Ivana Lučića 5, 10002 Zagreb, Croatia

Abstract

This paper builds on the turn-taking model of verbal communication and proposes a framework for relating the problem-solving style to the turn-taking model. The framework aims at enabling a more comprehensive investigation of verbal communication in team design activities. An empirical study has been conducted to test the framework and identify the relationship between individuals' problem-solving styles and the corresponding percentages of turn transitions. The results show a non-linear relationship between diversity in Orientation to Change and Ways of Deciding dimensions of problem-solving style and the percentage of turn transitions. The non-linear relationship has been explained by referring to team diversity-related theories on information/decision-making and social categorisation. The empirical study demonstrated that the framework is useful for providing a more comprehensive description of communication patterns within design teams.

Keywords

design team; problem-solving style; turn-taking; verbal communication

Hrčak ID:

239076

URI

https://hrcak.srce.hr/239076

Publication date:

14.6.2020.

Visits: 1.942 *