Conference paper
RAISE THE LEVEL OF AIRPORT PROFESSIONAL PERFORMANCE: A CHALLENGE IN THE "LAND OF NO ONE BELONGING TO EVERYONE"
Maria Grazia Spurio
; Research Centre and Psychological Studies "Genius Academy", Rome, Italy
Abstract
Background: According to an estimate by IATA (International Air Transport Association), people who decided to use the plane,
during the year before the Covid-19 pandemic, amounted to more than four billion. People working inside airports face every day
challenges and difficulties that not insiders cannot even imagine, but which have to be considered in strategic training projects,
where people has to be placed at the centre of the training action.
Subjects and methods: The GHA project (Genius Handling and Academy) was born with the aim of increasing the quality of the
professional commitment made by airport professionals, preparing them to adequately face not only the technical-operational
challenges but also the psychological ones underlying a complex and particular environment. such as the airport one. The year 2018
has been the starting point of this training project, the bettering of professional qualification has been the goal during the year 2019,
up to the first part of 2020 (March). The headquarters of the pilot project was the 'Leonardo Da Vinci' Rome International Airport.
The sample was composed by 25 employees of the 'Genius Handling' , a company operating inside the airport.
Results: The results collected at the end of the training period recorded a 37% increase in the quality of professional
performance compared to the previous period in which no training activity was carried out.
Conclusions: When the airport world had to stop in order to take the restrictive measures for containing contagion, the
importance of the airport reality in everyone's economic and professional life has become immediately evident. So, it has become even more urgent to work in implementation and encouraging research and experimentation, with the aim not only to promote the well-being of people who are in transit, but of its 'permanent residents' as well, that is, people who spend their working days there.
Keywords
airports; innovative strategic training; professional performance
Hrčak ID:
262492
URI
Publication date:
24.3.2020.
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