Original scientific paper
Relation Between Burnout Syndrome and Job Satisfaction Among Mental Health Workers
Jelena Ogresta
; Department of Social Work, Faculty of Low, University of Zagreb, Croatia
Silvia Rusac
; Department of Social Work, Faculty of Low, University of Zagreb, Croatia
Lea Zorec
; Department of Social Work, Faculty of Low, University of Zagreb, Croatia
Abstract
Aim To identify predictors of burnout syndrome, such as job satisfaction
and manifestations of occupational stress, in mental health workers.
Method The study included a snowball sample of 174 mental health
workers in Croatia. The following measurement instruments were used:
Maslach Burnout Inventory, Manifestations of Occupational Stress Survey,
and Job Satisfaction Survey. We correlated dimensions of burnout
syndrome with job satisfaction and manifestations of occupational stress
dimensions. We also performed multiple regression analysis using three
dimensions of burnout syndrome – emotional exhaustion, depersonalization,
and personal accomplishment.
Results Stepwise multiple regression analysis showed that pay and rewards
satisfaction (β = -0.37), work climate (β = -0.18), advancement
opportunities (β = 0.17), the degree of psychological (β = 0.41), and
physical manifestations of occupational stress (β = 0.29) were significant
predictors of emotional exhaustion (R = 0.76; F = 30.02; P<0.001).
The frequency of negative emotional and behavioral reactions toward
patients and colleagues (β = 0.48), psychological (β = 0.27) and physical
manifestations of occupational stress (β = 0.24), and pay and rewards
satisfaction (β = 0.22) were significant predictors of depersonalization
(R = 0.57; F = 13.01; P<0.001). Satisfaction with the work climate (β = -
0.20) was a significant predictor of lower levels of personal accomplishment
(R = 0.20; F = 5.06; P<0.005).
Conclusion Mental health workers exhibited a moderate degree of burnout
syndrome, but there were no significant differences regarding their
occupation. Generally, both dimensions of job satisfaction and manifestations
of occupational stress proved to be relevant predictors of burnout
syndrome.
Keywords
occupational stress; burnout syndrome; job satisfaction; manifestations of occupational stress; helping profession; mental health
Hrčak ID:
29253
URI
Publication date:
15.6.2008.
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