Original scientific paper
https://doi.org/10.1080/1331677X.2023.2183418
The impact of business process modelling on the companies’ efficiency under Covid-19 conditions
Ihor Bashuk
Rui Miguel Dantas
Mário Nuno Mata
Kateryna Boichenko
João Xavier Rita
Anabela Batista Correia
Abstract
The purpose of this study is to form a methodological approach to
assessing the impact of the effectiveness of business process modelling
under the COVID-19 pandemic, which creates an opportunity to
diagnose the impact of business modelling results on the company’s
activities, as well as to make justified management decisions
concerning the integrated development of the most relevant and
significant business components of the model. The research methodology
consists of correlation and regression analysis, scenario
modelling, and hierarchical synthesis. The research was carried out
according to the materials from 16 road transport companies in
Ukraine engaged in cargo transportation. Determination of the
effectiveness indicators of business processes modelling per their
quality, cost, and speed made it possible to identify leaders and outsiders
among the companies under study based on the specified
parameters. Regression analysis proves that the speed of business
processes is the most significant factor in modelling efficiency for
the surveyed companies. According to the determination of the
impact of the business processes modelling effectiveness on the
companies’ financial efficiency and productivity, the connection
between these indicators was diagnosed under the COVID-19 pandemic.
The most effective scenario for the vast majority of the
studied companies under the pandemic circumstances is one that
focuses on the cost and speed of business processes. Modelling
business processes based on the scenario of concentration on the
cost and speed indicators of business processes have the highest
positive effect of their modelling, which contributes to increasing
the financial efficiency and productivity of the companies under
study. The study confirms the need for integrated business processes
modelling, which considers different combinations of the
resulting indicators and contributes to increasing the efficiency of
business processes modelling and the companies’ financial efficiency
and productivity under the COVID-19 pandemic.
Keywords
Business process; COVID-19; efficiency; enterprise development; modelling
Hrčak ID:
314044
URI
Publication date:
11.5.2023.
Visits: 353 *