Original scientific paper
https://doi.org/10.2478/bsrj-2024-0004
Simulation and Optimisation of Business Process Management: Case Study of IT Company
Olena Serhiienko
; Department of Business, Trade and Logistics, National Technical University "Kharkiv Polytechnic Institute", Kharkiv, Ukraine
Maryna Mashchenko
; Department of Business, Trade and Logistics, National Technical University "Kharkiv Polytechnic Institute", Kharkiv, Ukraine
Borys Samorodov
; Department of Banking Business and Financial Technologies, V. N. Karazin Kharkiv National University, Kharkiv, Ukraine
Anatoliy Babichev
; Department of Management and Administration, V. N. Karazin Kharkiv National University, Kharkiv, Ukraine
Olena Klimenko
; Department of Public Administration and Political Economy, Simon Kuznets Kharkiv National University of Economics, Kharkiv, Ukraine
Abstract
Background: In managing business processes of complex hierarchical systems, primary attention is given to analysing, accelerating, and optimising the basic processes typical for any company. Objectives: The goal of this work is to prove that while managing business processes, it is crucial to consider the peculiarities of the external and internal environment to determine the effects of individual triggers. Method: An example of business process analysis was provided regarding the peculiarities of managing IT service companies operating in a dynamic environment of rapid technological changes. The business processes analysis of IT service companies in Ukraine was conducted. Business process groups characterised by low use of labour and financial resources and excessive and high levels of risk management were determined. Results: An algorithm for optimising the IT company's business processes was developed. Simulation and optimisation models for managing IT company business processes were developed using scenario modelling and simulation techniques. Conclusion: Based on these models, a predictive evaluation of management impacts on business processes was conducted, representing individual clusters according to defined management strategies
Keywords
business process; cluster; management simulation model; business process activities
Hrčak ID:
320368
URI
Publication date:
30.6.2024.
Visits: 235 *