Preliminary communication

https://doi.org/10.31803/tg-20240512171214

Technology or Organization: What is More Important for Artificial Intelligence Adoption?

Aman Pathak orcid.org/0009-0000-8907-5217 ; Department of Management Sciences (DoMS), IIT Kanpur, G66M+W5J, Kalyanpur, Kanpur, Uttar Pradesh 208016, India *
Veena Bansal orcid.org/0000-0002-7346-6982 ; Department of Management Sciences (DoMS), IIT Kanpur, G66M+W5J, Kalyanpur, Kanpur, Uttar Pradesh 208016, India

* Corresponding author.

Abstract

Artificial intelligence (AI) technology is different from all other technologies that organizations have adopted in the past. A systematic literature review revealed that technological, organizational, and environmental factors have been explored to assess an organization's readiness for adopting a new technology. In this work, we have focused on the first two factors. From many subfactors, we selected 13 subfactors based on the discussion with the domain experts. Experts also provided ranks of the two factors and their sub-factors. These ranks are used to calculate the global ranking of the factors and their sub-factors. The top three subfactors from the technology context are the following - capabilities of AI, compatibility, and complexity of AI systems. The top two subfactors from the organization context are technology infrastructure & skilled workforce and support from the top management. The results reveal that organization and technology are equally important.

Keywords

AI capabilities; R-SWARA; Systematic Literature Review; TOE framework; Top management support

Hrčak ID:

327629

URI

https://hrcak.srce.hr/327629

Publication date:

14.3.2025.

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