Original scientific paper

https://doi.org/10.31803/tg-20250226193846

A MCDA Based Model for Assessing Digital Maturity in Manufacturing SMEs

Elvis Krulčić orcid.org/0000-0002-1584-1860 ; University of Rijeka, Faculty of Engineering, Vukovarska 58, 51000 Rijeka, Croatia *
Sandro Doboviček orcid.org/0000-0001-8483-6187 ; University of Rijeka, Faculty of Engineering, Vukovarska 58, 51000 Rijeka, Croatia
Duško Pavletić orcid.org/0000-0002-5940-0012 ; University of Rijeka, Faculty of Engineering, Vukovarska 58, 51000 Rijeka, Croatia
Ivana Čabrijan orcid.org/0000-0002-0821-6389 ; University of Rijeka, Faculty of Engineering, Vukovarska 58, 51000 Rijeka, Croatia

* Corresponding author.

Abstract

This paper presents the findings of research focused on the development of a comprehensive model for assessing the digital maturity of small and medium-sized manufacturing enterprises (SMEs) using multi-criteria decision analysis (MCDA). A systematic review of the literature was conducted to analyse the current state of digital maturity assessment models and evaluate their applicability to the SME sector. The proposed model covers critical digital dimensions relevant to SMEs, including the extent of adoption of digital technologies, the existence of supporting policies and strategies, and the integration of digital technologies into business processes. The developed model enables SMEs to benchmark their current digital maturity level with the desired goals, thus facilitating the formulation of actionable and customized digital transformation strategies. The model was validated through case studies in real production environments to ensure its practical relevance and applicability.

Keywords

Digital Maturity Model; digital transformation; MCDM; SME; strategy

Hrčak ID:

330636

URI

https://hrcak.srce.hr/330636

Publication date:

1.6.2025.

Visits: 1.395 *