Original scientific paper
Organizational politics and turnover: An empirical research from hospitality industry
Mustafa Daskin
orcid.org/0000-0002-2453-490X
; Faculty of Business, Girne American University, Girne, North Cyprus
Murat Tezer
; Faculty of Educational Sciences, Near East University, Nicosia, North Cyprus
Abstract
The purpose of this study was to examine the effects of scarcity of resources, favoritism, and organizational support as antecedents on organizational politics perceptions of frontline staff and the effect of these perceptions on their turnover intention in Cypriot hotels as its setting. For this study, a total number of 140 usable questionnaires were collected from frontline staff who was defined as all frontline supervisors from the front office, food&beverage, guest relations, and housekeeping departments working in three, four and five star hotels in North Cyprus. The hypo-thesized relationships were tested using SPSS 18 version through path analysis. The model test results indicated that scarce resources and favoritism are significant determinants of organizational politics perceptions. On the other hand, organizational support was found to be negatively related with organizational politics. The empirical result also demonstrated that frontline supervisors’ politics perceptions exerted a positive effect on their turnover intentions. This research makes useful contributions to the current knowledge base by exclusively investigating the direct effect of favoritism on perceptions of organizational politics and indirect influence on turnover intention. Because favoritism practices have potential to paralyze the organizational justice and create distrustful working environment which makes real performers to engage in political games or quit the job.
Keywords
organizational politics; hospitality; turnover intention; favoritism; frontline supervisors
Hrčak ID:
93005
URI
Publication date:
22.11.2012.
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