Preliminary communication

Unlearning/Relearning in Processes of Business Information Systems Innovation

Maurizio Pighin orcid.org/0000-0002-3836-7380 ; Department of Mathematics and Computer Science, University of Udine, Udine, Italy
Anna Marzona ; Department of Mathematics and Computer Science, University of Udine, Udine, Italy

Abstract

Unlearning is defined as throwing away concepts learnt in the past to give space for possible
new learning. The learning process that supports deep change should be composed by
different unlearning-learning phases, both at the individual level and at a more general
organizational level. Must unlearning and relearning concepts be explicitly considered in
business process reengineering based on the reorganization of information systems? This
paper tries to answer this question, by describing the impact of change in information systems
on the knowledge model of an organization. The analysis of a recent case study of information
systems innovation, permit us to highlight common deficiencies in the design of information
systems reengineering processes, particularly in SME. The paper ends with the suggestion of
“good practices” that could permit the success of innovation processes by reducing the risk of
failure due to excessive resistance to change.

Keywords

Information Systems Innovation; Unlearning; Resistance to change

Hrčak ID:

69675

URI

https://hrcak.srce.hr/69675

Publication date:

27.6.2011.

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