Original scientific paper

Measuring User Satisfaction with Respect to Websites

Dimitrios Maditinos ; Technological Educational Institute of Kavala, Kavala, Greece
Nikolaos Mitsinis ; Technological Educational Institute of Kavala, Kavala, Greece
Dominiki Sotiriadou ; Technological Educational Institute of Kavala, Kavala, Greece

Abstract

The aim of this research is two-fold. Firstly, to examine the dimensionality of the satisfaction construct reviewing the related literature on user satisfaction with respect to websites and identifying different website attributes which contribute to the satisfaction’s formation. Secondly, to develop and validate a reliable instrument for measuring users’ satisfaction as well as highlight the disadvantages of conventional econometric methods when they are used in order to find out the relationships between satisfaction and its antecedents.

Keywords

user satisfaction; website attributes; information quality; system quality; security-privacy

Hrčak ID:

78670

URI

https://hrcak.srce.hr/78670

Publication date:

1.12.2008.

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