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Interlibrary loans and document delivery service at the Library of the Faculty of Humanities and Social Sciences in Zagreb, or, How to set up a library service
Tea Čonč
Abstract
Interlibrary Loans and Document Delivery Service at the Library of the Faculty of Humanities and Social Sciences in Zagreb was founded in June 2009. The paper describes its founding and gives, through the statistical data, an insight into the first 19 months of the service (until December 2010). In this period all work processes were established and over a thousand requests processed. The paper deals with the general significance of the interlibrary loans and document delivery service and its modus operandi. It also emphasizes the desirable directions of development of the service within the Library, as well as within the whole Croatian library community.
Keywords
interlibrary loan; document delivery; cooperation between libraries; setting up new services; user education; service promotion; interlibrary loan pricing
Hrčak ID:
80107
URI
Publication date:
28.10.2011.
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