Professional paper
Per aspera ad astra : the thorny path of a faculty library towards better quality of its services
Bernardica Plašćak
orcid.org/0000-0002-1735-1777
Kornelija Petr Balog
orcid.org/0000-0002-4970-9446
Abstract
Bologna process motivated numerous academic libraries in Croatia to start rethinking about the service quality they provide as well as the ways to improve it. This paper presents and analyses the attempts of the Faculty of Philosophy in Osijek Library to improve its service, pinpointing the objective limitations and obstacles the library has come across so far. The following measures and areas of library activities are discussed about: collections, access to information and its organization, inter-library loan service, user education, e-services, normization of library processes, analysis and evaluation of library results as well as library space (comfort and functionality).
Keywords
Faculty of Philosophy in Osijek Library; quality; obstacles
Hrčak ID:
80465
URI
Publication date:
7.6.2011.
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