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Evaluation of library services in academic and public libraries

Boris Badurina orcid.org/0000-0003-4111-6811
Martina Dragija-Ivanović orcid.org/0000-0002-6541-7195
Maja Krtalić orcid.org/0000-0001-5311-8086

Abstract

This paper discusses issues of evaluation of library services with an emphasis on academic and public libraries. Libraries today are facing the growing challenge of managing their services in order to fulfil user demands, but also to justify their mission and financial management. Systematic monitoring of users’ needs and attitudes, as well as measuring efficiency against objectives and determined criteria, are prerequisites for successful library management. This paper presents a part of findings of the research project Evaluation of library services: academic and public libraries with a main hypothesis that libraries in Croatia do not give enough attention to the evaluation of quality of their services, and that library staff are not enough prepared (by motivation or education) for conducting these procedures. Results show that libraries are note satisfied enough with their services, but they do recognize the need for evaluation, which represents a starting point for further research.

Keywords

evaluation; libraries; library services; academic libraries; public libraries

Hrčak ID:

81291

URI

https://hrcak.srce.hr/81291

Publication date:

23.8.2010.

Article data in other languages: croatian

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