Technical gazette, Vol. 19 No. 2, 2012.
Original scientific paper
Opinions of the consultants and certification houses regarding the quality factors and achieved effects of the introduced quality system
Sabahudin Jašarević
orcid.org/0000-0002-0692-1121
; University of Zenica, Faculty of Mechanical Engineering, Fakultetska 1, 72000 Zenica, Bosnia and Herzegovina
Magdalena Diering
orcid.org/0000-0002-3114-5910
; Poznan University of Technology, Faculty of Mechanical Engineering and Management, Piotrowo 3, 60-965 Poznań, Poland
Safet Brdarević
; University of Zenica, Faculty of Mechanical Engineering, Fakultetska 1, 72000 Zenica, Bosnia and Herzegovina
Abstract
In the creative application of quality system and achieved effects in organizations, it is very important to consider this issue from several angles. The most common way of viewing it is from the point of view of the organization, but we must not forget those who have participated in the overall process of introduction and certification of quality systems in organizations. These are primarily the consultants and certification houses. Besides them, the possible angles of observation are also coming from the point of view of customers and suppliers. This work presents the results on opinions of the consultants of quality system and certification houses about achieved effects in organizations with introduced quality system, in Bosnia and Herzegovina. The research was conducted on 31 consultants and 11 certification houses, where the opinions of consultants and certification houses about factors affecting the quality were studied firstly, and then followed by the opinions of consultants about achieved effect in 14 offered factors (effects). According to the opinions of consultants and certification houses, the introduced quality system in organizations in Bosnia and Herzegovina affected most of observed factors, except for the factors relating to the employees and increment of innovations.
Keywords
certification houses; consultants; effects; quality factors; quality system
Hrčak ID:
83854
URI
Publication date:
29.6.2012.
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