Original scientific paper
The culture of assessment as a part of the organisational culture of Croatian libraries
Kornelija Petr Balog
orcid.org/0000-0002-4970-9446
Abstract
Recently, Croatian libraries have been paying more attention to the activities connected with performance measurement in an attempt to improve the quality of their services. This paper defines the terms ‘organizational culture’ and ‘culture of assessment’, and, analyzing the selected results of the project Evaluation of library services: academic and public libraries questions if the culture of assessment is present in Croatian public and academic libraries. The paper also points out what should be accomplished in the future in order to turn the present library organizational culture into the culture of assessment, the end-goal of every member of the quality improvement processes.
Keywords
culture of assessment; public libraries; academic libraries; organizational culture; Evaluation of library services: academic and public libraries
Hrčak ID:
93678
URI
Publication date:
14.10.2012.
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