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Balanced scorecard as a tool for library evaluation : Faculty of Philosophy in Osijek Library example
Blaženka Čuić
Abstract
The paper presents an attempt to conduct a performance measurement of the Faculty of Philosophy in Osijek Library based on several selected indicators taken from the IFLA’s Manual on performance measurement. This manual is organized according to the Balanced Scorecard methodology in which the performance of an organization is measured by a number of indicators clustered in the four groups: finances, users, internal processes, and future development. The paper focuses especially on difficulties in collecting statistical data in Croatian libraries and the consequent problems in selecting the appropriate indicators from the Manual which should give a clear picture of library performance.
Keywords
performance measurement; Balanced Scorecard; performance indicators; Faculty of Philosophy in Osijek Library
Hrčak ID:
93684
URI
Publication date:
14.10.2012.
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