Review article
Human Rights and Public Services: Towards a More Effective Approach
Iskra Akimovska Maletić
; Faculty of Security, Skopje, and University St. Kliment Ohridski, Bitola, Macedonia
Abstract
The implementation of public administration reform in contemporary conditions focuses on the way public services are designed and delivered, such as the emphasis on service users and improvement of public service delivery standards that are relevant to human rights. Once these common links are identified, the question arises how the human rights approach can give a special contribution to achieving
improvements in public services. The paper analyzes the international standards for providing human rights approach in the performance of public services, corporate social responsibility, established by the United Nations, the European Union and the OECD, in order to determine their links more precisely and to identify priorities that countries within the public administration reform should undertake for achieving more effective implementation of the principles of protection of human rights in improving the public service performance.
Keywords
public services; services of general economic interest; services of general non-economic interest; human rights; user
Hrčak ID:
129778
URI
Publication date:
4.3.2014.
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