Original scientific paper
https://doi.org/10.2498/cit.1002344
An Empirical Study of Offshore Software Development: the Case of a Ticketing Application
Carlo Consoli
; IBM, Roma, Italy
Paolo Rocchi
orcid.org/0000-0002-6077-1996
; 1 IBM, Roma, Italy2 LUISS Guido Carli University, Roma, Italy
Paolo Spagnoletti
orcid.org/0000-0003-1950-368X
; LUISS Guido Carli University, Roma, Italy
Abstract
This is an industry report about a software development project that included a local team and an offshore team. Both teams contained highly qualified experts who had been selected before the project start up. After a year, which could be deemed as a break-in period, the project leaders observed that the quality and quantity of the software modules produced by the two teams were not up to expectation while costs had gone up. The management monitored the performance of the two groups by analysing the tests undertaken to ensure correctness of the modules. They reached the conclusion that the project failurewas influenced by cultural differences between the onshore and offshore teams. The management became convinced that the current work-organization prevented knowledge delivery and knowledge acquisition, so they established a new organization as the solution to this problem. Arapid validation of the newwork arrangement convinced all the involved experts that the diagnosis was right.
Keywords
global software development; offshore insourcing; large software project; project management
Hrčak ID:
130423
URI
Publication date:
10.12.2014.
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