Preliminary communication
Models for measuring of knowledge management and e-business systems success
Otilija Sedlak
; Faculty of Economics Subotica, University of Novi Sad, Subotica, Serbia
Marija Čileg
; Faculty of Economics Subotica, University of Novi Sad, Subotica, Serbia
Tibor Kiš
; Faculty of Economics Subotica, University of Novi Sad, Subotica, Serbia
Ivana Ćirić
; Faculty of Economics Subotica, University of Novi Sad, Subotica, Serbia
Abstract
The resulting model of the measurement of knowledge management system success is used to classify the abundant variables described in a large number of empirical studies and comprises six components. On the basis of some resources and on the basis of this literature review, the DeLone/McLean model for information system (IS) success measurement is selected and discussed. We also give a figure to show that the six categories are interrelated and describe a process view of knowledge management success, a series of constructs which include temporal and casual influences in determining success. The clear structuring of the measures and especially the interrelationships hypothesized in DeLone/McLean model have been subject to repeated criticism. Finally some critics are reviewed and developed of extensions to this model. We have extended the original DeLone/McLean model, respecified parts of the interrelationships, and even presented alternative models that follow an entirely different logic. The new model allows for a much more comprehensive analysis of independent factors influencing knowledge management system success and takes into account most of
critique directed at the original DeLone/McLean model.
Keywords
knowledge managemet; quality; competences; e-economy
Hrčak ID:
132535
URI
Publication date:
1.6.2013.
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