Preliminary communication
Influence of business process transformation on the efficiency of the croatian customs service
Alen Benazić
; Ministry of Finances of the Republic of Croatia, Custom Administration, Custom Office in Pula, Croatia
Abstract
Scientific researches indicated high costs of customs compliance in Croatia, caused – among others – by problems connected with customs servants and duration of customs procedures. Customs Directorate presents an important factor in international trade and transit of goods between Croatia and foreign countries. It must achieve higher level of efficiency in a sense of faster and more reliable performances. Along with that, one of the consequences of accession of the Republic of Croatia to the European Union will be occurrence of competition, because companies from the European Union can choose place or country in which they will clear their goods. That will set up new standards of doing business. Researches of the Croatian customs service organization have emphasized basic lacks and critical elements of the existing business processes. Because of
that, redefinition of such processes by forming process teams for executing clearance through coordination of process activities and by application of centralized system of risk management has been suggested in the paper. In that way it is possible to achieve more economy and faster customs clearances processes.
Keywords
customs service – Croatia; organization; business processes; efficiency; risk management
Hrčak ID:
135365
URI
Publication date:
7.9.2007.
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