EFZG working paper series, No. 07, 2008.
Other
Generic Process Transformation Model: Transition to Process-based Organization
Tomislav Hernaus
orcid.org/0000-0002-7200-5279
; Faculty of Economics and Business, University of Zagreb
Abstract
The competitive global market climate of the new millennium has raised awareness of business processes as
the most important management paradigm (Levi, 2002). Consequently, process elements, as well as processbased
organizational solutions, have become an emergent need. However, the question is how companies
should transform themselves to become more process-oriented? Many attempts under the helm of Business
Process Reengineering movement were not successful in reaching benefits of lateral orientation, what
additionally emphasizes the delicacy of business process transformation.
Concerning the literature, there is a lack of clarity and presence of organizational change models which could
provide managers with guidance for process transformation. The models are mostly focused on the
transformation generally, and they do not address the specificity of a change from traditional to process
paradigm. Furthermore, they are mostly single-oriented, either on the organizational elements or steps which
should be taken during the change, thus only partially answering the dilemma.
The purpose of the paper is to present an overview of existing transformation models which could be relevant
for taking a process journey, as well as propose a Generic Process Transformation Model which should be able
to ensure smooth transition, with emphasis on specific problems related to process transformation. Although
the proposed model is theoretically and logically based, without empirical evidence, it represents a first step in
convergence of process transformation concepts to business world. Ultimately, only its usage in a real world
would or would not prove its severity.
Keywords
process transformation; process-based organization; organizational change; transformation models
Hrčak ID:
136981
URI
Publication date:
28.10.2008.
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