INDECS, Vol. 13 No. 3, 2015.
Original scientific paper
https://doi.org/10.7906/indecs.13.3.11
Comparison of Different Simulations Methods in Case of Service-Providing Companies
Biserka Runje
orcid.org/0000-0002-7786-0864
; University of Zagreb – Faculty of Mechanical Engineering and Naval Architecture, Zagreb, Croatia
Elizabeta Krstić Vukelja
; University of Zagreb – School of Dental Medicine, Zagreb, Croatia
Amalija Horvatić
orcid.org/0000-0003-4665-255X
; University of Zagreb – Faculty of Mechanical Engineering and Naval Architecture, Zagreb, Croatia
Abstract
Optimal functioning of a market oriented company, in particular the service providing company, is an important example of optimisation of actions within the context of complex environment. In this article we discuss the prospective approach to represent reliably the quality dynamics of such a company, in order to contribute to possible future its quality management.
The agent-based modelling is extracted, among the set of modelling methods, to serve as a frame for representing the generic service providing company and to analyse its dynamics with emphasis on extracting the quality dynamics.
Keywords
agent based modelling; service providing company; simulation modelling
Hrčak ID:
142668
URI
Publication date:
28.7.2015.
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