Original scientific paper

https://doi.org/10.7906/indecs.13.3.11

Comparison of Different Simulations Methods in Case of Service-Providing Companies

Biserka Runje orcid.org/0000-0002-7786-0864 ; University of Zagreb – Faculty of Mechanical Engineering and Naval Architecture, Zagreb, Croatia
Elizabeta Krstić Vukelja ; University of Zagreb – School of Dental Medicine, Zagreb, Croatia
Amalija Horvatić orcid.org/0000-0003-4665-255X ; University of Zagreb – Faculty of Mechanical Engineering and Naval Architecture, Zagreb, Croatia

Abstract

Optimal functioning of a market oriented company, in particular the service providing company, is an important example of optimisation of actions within the context of complex environment. In this article we discuss the prospective approach to represent reliably the quality dynamics of such a company, in order to contribute to possible future its quality management.

The agent-based modelling is extracted, among the set of modelling methods, to serve as a frame for representing the generic service providing company and to analyse its dynamics with emphasis on extracting the quality dynamics.

Keywords

agent based modelling; service providing company; simulation modelling

Hrčak ID:

142668

URI

https://hrcak.srce.hr/142668

Publication date:

28.7.2015.

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