Annual of social work, Vol. 22 No. 2, 2015.
Professional paper
https://doi.org/10.3935/ljsr.v22i2.45
SUBMISSIONS AND COMPLAINTS ABOUT THE WORK OF SOCIAL WORKERS IN SOCIAL SERVICES INSTITUTIONS
Damir Juras
orcid.org/0000-0002-2933-5897
; Ministry of the Interior, Croatia
Mirna Juras
; Social Services Centre, Split, Croatia
Abstract
This paper discusses the functions of submissions and complaints, and demonstrates the normative basis and practical use of citizens' rights to file a submission or complaint about the work of social workers in the Social Services system. The authors conclude that these are useful options but they call for a more precise procedure for the verification of claims from the submission/complaint, as well as consistent sanctions for those who abuse them by falsely accusing social workers.
Keywords
anonymous complaint; submission; complaint; social services; social worker
Hrčak ID:
147580
URI
Publication date:
5.10.2015.
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