Original scientific paper

https://doi.org/10.22598/at/2017.29.1.75

IMPACT OF LABOUR MOBILITY ON SELECTED BUSINESS PERFORMANCE INDICATORS IN HOSPITALITY INDUSTRY IN CROATIA

Danijela Ferjanić Hodak ; Faculty of Economics & Business University of Zagreb, Zagreb, Croatia

Abstract

Labour mobility in tourism, especially in hospitality industry, is generally considered to be quite frequent. The main objective of the paper is to determine how and to what extent labour mobility affects key performance indicators in Croatia’s hotel industry (work productivity, profitability and business effi ciency). The data on labour mobility was collected via quantitative survey on a deliberate quota sample. Two hypotheses and corresponding sub-hypotheses have been tested in the paper. Although positive effects of labour mobility on the economy are indisputable, due to the specificity of work in hospitality industry (expressed seasonality and high labour mobility), higher mobility results in rather low business performance. According to expectations, the correlation and regression analysis showed that geographical mobility does not affect labour productivity but that professional mobility impacts both analysed labour productivity indicators.

Keywords

labour mobility; hospitality industry; business performance indicators; Croatia

Hrčak ID:

184232

URI

https://hrcak.srce.hr/184232

Publication date:

1.6.2017.

Article data in other languages: croatian

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