Original scientific paper
Linking empowering leadership to employee service innovative behavior: A study from the hotel industry
Faizal Wihuda
orcid.org/0000-0002-0102-1917
; Universitas Jenderal Soedirman, Purwokerto, Indonesia
Arief Adhi Kurniawan
; Universitas Jenderal Soedirman, Purwokerto, Indonesia
Adie Irwan Kusumah
orcid.org/0000-0001-8985-187X
; Universitas Jenderal Soedirman, Purwokerto, Indonesia
Wiwiek Rabiatul Adawiyah
orcid.org/0000-0002-8201-1947
; Universitas Jenderal Soedirman, Purwokerto, Indonesia
Abstract
The purpose of this paper is to expand an integrated model of the factors that help to predict employees' service innovative behavior in the hotel industry. The study also takes into account the mediating roles of creative improvisation, self-efficacy (CISE) and employee engagement (EE). Data were obtained from front line hotel employees operating in Indonesia. The sample was based on non-probability convenience sampling technique with some inclusive criteria namely the hotels accessibility, location and their adequacy to the research's objectives. A total of 121 respondents returned valid questionnaires thereby giving an average response rate of 51 % for the research study. Structural equation models using SMART PLS 2.0 were employed to empiric test as the hypothetical research model. The study findings supported the proposed hypotheses which are consistent with theoretical framework and suggest a significant positive association between empowering leadership and employee service innovative behavior. Further, the results of structural equation modelling analysis revealed that creative improvisation self-efficacy and employee engagement partially mediated the relationship between empowering leadership and employee service innovative behavior. This is one of the first studies attempts to test a conceptual model that links the empowering leadership to the employee service innovative behavior through the mediating role sequence of creative improvisation self-efficacy and employee engagement. This research contributes to the current body of literature by providing insight into the influence of empowering leadership, creative improvisation self-efficacy and employee engagement on employee service innovative behavior.
Keywords
empowering leadership; employee engagement; creative improvisation self-efficacy; employee service innovative behavior
Hrčak ID:
187101
URI
Publication date:
29.9.2017.
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